What Members Are Saying

Excellent 7,689 reviews on
Rated 4.5 stars TrustPilot Logo
Nancy
Rated 5 stars Verified
Jul 24, 2019

Easy and understandable process

Easy and understandable process. My loan officer was wonderful to work with and made the process stress free.

Alandra
Rated 5 stars Verified
Jul 23, 2019

Great experience..

Great experience... awesome lender! Excellent rates and low signing costs compared to other banks!

Christopher
Rated 5 stars Verified
Jul 23, 2019

Top Notch Costco Service!

Top notch service, made my life so much easier! They handled everything from start to finish, answered every question and made things much less stressful!

Charlotte
Rated 5 stars Verified
Jul 23, 2019

Great fee structure and followed…

Great fee structure and followed through with exactly what they said would happen.

Deanna
Rated 5 stars Verified
Jul 23, 2019

The whole process was super easy and…

The whole process was super easy and very streamlined.

Jose
Rated 5 stars Verified
Jul 23, 2019

I got a great deal

I got a great deal with reduced closing costs and a great interest rate for an FHA Loan.

Elizabeth
Rated 5 stars Verified
Jul 23, 2019

Fast, friendly, great rates and easy

Fast, friendly, great rates and easy

Abhijit
Rated 5 stars Verified
Jul 23, 2019

Excellent discount received using…

Excellent discount received using costco membership card

Dorothy
Rated 5 stars Verified
Jul 23, 2019

Easiest transaction I have ever done

Easiest transaction I have ever done. Everyone was knowledgeable and friendly. Would highly recommend.

Ronald
Rated 5 stars Verified
Jul 23, 2019

Very good experience

every thing went smooth as can be for a VA loan. No issues at all

Rachel
Rated 5 stars Verified
Jul 23, 2019

Fantastic!

Definitely a really good program that saved me a decent chunk of money!

Troy
Rated 5 stars Verified
Jul 23, 2019

Very effective and efficient process

Very effective and efficient process! I’ve been through multiple refinances over the years and this was by far the best experience I’ve had.

Kyung
Rated 5 stars Verified
Jul 20, 2019

Excellent!!!!

Excellent!!!!

George
Rated 5 stars Verified
Jul 19, 2019

Great service.

Great ! Saved some money, could sure use that at the time of buying my house. Had super service with my loan coordinator. She sure I knew what every step was about, and exactly what to do. Closing went without incident or delay. Now I know what good service really is. Five Stars!!!!!

Michael M
Rated 5 stars Verified
Jun 18, 2019

Excellent service was provided by…

Excellent service was provided by Justin Birk! He responds to every question with a detailed and timely answer. Great job Justin!

Robert
Rated 5 stars Verified
Jun 04, 2019

The mortgage process was great

The mortgage process was great. The mortgage representative was never pushy and made the deal on my terms not his. It felt really nice and was explained each and every stage of the mortgage process. I would gladly due it again.

Smette
Rated 5 stars Verified
Jun 02, 2019

Smooth and Efficient

My process was efficient and the experience was great. Everything was made simple and provided in steps to ensure a smooth process. I was provided options with my rate and my loan officer was readily available to answer questions and made accommodations to fit my unique needs. I would recommend to anyone purchasing real estate.

Aaron
Rated 5 stars Verified
Jun 02, 2019

Very positive experience in refinancing…

Very positive experience in refinancing my home.

Wendy
Rated 5 stars Verified
Jun 01, 2019

Very responsive

They worked with our short timeline and made it happen. I would highly recommend Robb and his team here in KC.

KS
Rated 5 stars Verified
May 31, 2019

The website was easy to use

The website was easy to use. I like the ability to see a quickview of each of the lenders and choose a couple to get quotes from. The lender we chose was absolutely phenomenal in terms of quality and customer service.

LN
Rated 5 stars Verified
May 30, 2019

Fast

Fast, reliable, and convenient loan services.

Jeffrey
Rated 5 stars Verified
May 29, 2019

Plenty of options and easy to do!!

Plenty of options and easy to do!!

Warren
Rated 5 stars Verified
May 29, 2019

Easy, seamless process, great service.

We received the best rate around and great service from the loan officer.

Sharon
Rated 5 stars Verified
May 29, 2019

Great experience from first…Review of our refinance

Great experience from first conversation to final signing. Omar was never pushy and answered all our questions with the patience of a saint.

Frances
Rated 4 stars Verified
May 29, 2019

Very straightforward

Very straightforward, easy and fast process. Only issue i had was that my loan was sold by the time my first payment was due.

Steve
Rated 5 stars Verified
May 29, 2019

Great experience overall.

Great experience overall. Very competitive rates, good service, no reservations recommending the service.

Patrick
Rated 5 stars Verified
May 28, 2019

Excellent

Fastest, accurate, friendly, trustworthy and easy to work with! I highly recommend their service.

Kimberly
Rated 5 stars Verified
May 28, 2019

Our cash out refinance was complete in…

Our cash out refinance was complete in 3.5 weeks. Amazing service by everyone we dealt with in the process. I will admit I was skeptical doing this on line at first, but after this great experience would not think twice. It was great when we signed closing documents in our own home and did not have to go to make an appointment with a title company and take time off from work.

Daniel
Rated 5 stars Verified
May 28, 2019

Easy and smooth process.

Easy and smooth process.

A G
Rated 5 stars Verified
May 28, 2019

Wonderful product.

Wonderful product.

Felix
Rated 5 stars Verified
May 28, 2019

Extremely satisfied

Extremely satisfied: everything was done quickly, professionally. Thanks

Michael
Rated 5 stars Verified
May 28, 2019

Good rates

Good rates, knowlegeable and helpful agents.

David
Rated 5 stars Verified
May 28, 2019

It was easy and saved money a winning…

It was easy and saved money a winning combination

Aaron
Rated 5 stars Verified
May 28, 2019

Great experience

Great experience. Very easy and efficient.

Ryan
Rated 5 stars Verified
May 27, 2019

Highly recommended!

From start to finish, the refinance program was smooth and relatively easy. The professionals I dealt with were knowledgeable and extremely helpful whenever I had a question or concern. Highly recommended!

Adam
Rated 5 stars Verified
May 27, 2019

Everything worked out perfectly

Everything worked out perfectly. Quick response times, easy to work with, took care of our loan without any hassles, and best of all they had the best price by far.

Debbie
Rated 5 stars Verified
May 27, 2019

Completely satisfied.

Completely satisfied. Great experience and would recommend to friends and family

Marjie
Rated 5 stars Verified
May 27, 2019

Everything went according to plan and…

Everything went according to plan and we couldn't have expected more. The staff that we dealt with were professional, timely and courteous. I feel that they worked with us to help us navigate the refinance process.

Matthew
Rated 5 stars Verified
May 21, 2019

It was about as easy and quick as you…

It was about as easy and quick as you could hope for, and I got a very competitive rate.

Amy
Rated 5 stars Verified
May 21, 2019

Straightforward

Straightforward, honest and seamless process. Would use again.

Spudz
Rated 5 stars Verified
May 21, 2019

Easy process and saved on interest for…

Easy process and saved on interest for the long haul over what local mortgage companies were offering.

Jeffrey
Rated 5 stars Verified
May 21, 2019

Great refinance program

Refinanced my mortgage. Good rate, low fees, loan closed in 20 days.

paul m
Rated 5 stars Verified
May 21, 2019

Most Excellent

Well Done! I picked several lenders, all reached out to me within an hour. All my questions/concerns were addressed immediately and all followed up with me. I highly recommend this service!

Tina Gleisner
Rated 5 stars Verified
May 21, 2019

Outstanding as it eliminates a lot of…

Outstanding as it eliminates a lot of research & simplifies process

Alice
Rated 5 stars Verified
May 20, 2019

The mortgage company was top notch

The mortgage company was top notch. Every person I dealt with was thoroughly professional. The were knowledgeable, friendly, and efficient. I could not have asked for a better experience.

GWENDOLYN FRANKLIN
Rated 5 stars Verified
May 20, 2019

I researched the mortgage companies

I researched the mortgage companies, I read the reviews and I made my decision based off of the other members. This is a great program for Costco members, every little discount helps! I appreciate how Costco is trying to help members save money!

Dennis Gaetano
Rated 5 stars Verified
May 20, 2019

Everything about it was excellent

Everything about it was excellent. It exceeded my expectations in every way.

Jan
Rated 5 stars Verified
May 20, 2019

My experience was excellent

My experience was excellent. It saved money, was expedient, and the loan manager was very knowledgeable. He kept me informed along the way. No problems at all.

Brad
Rated 5 stars Verified
May 20, 2019

Cheap fees

Cheap fees, low rates, and easy processing. Couldn’t have asked for anything more.

Ricky
Rated 5 stars Verified
May 20, 2019

Easy and painless process

Easy and painless process. The agent assigned to us was prompt and clear every step of the way.